Refund policy

Return and Refund Policy

At Magic You, we want you to feel confident in your purchase.

Because our products are ingestible wellness supplements, we are unable to accept returns of opened, used, or tampered items.

Returns
To be eligible for a return, the item must be:

  • unopened

  • unused

  • in its original packaging

  • requested within 14 days of delivery

To request a return, contact us at info@magicyou.co with your order number and reason for the request.

Non-returnable items
We do not accept returns for:

  • opened products

  • used products

  • items with broken safety seals

  • gift cards

  • final sale or clearance items, if marked as such

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@magicyou.co. Please include your order number, a brief description of the issue, and photos of the product and packaging. If approved, we will offer a replacement, store credit, or refund, as appropriate.

Refunds
If your return is approved, refunds are issued to the original payment method. Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect. Please allow 5 to 10 business days after approval for the refund to appear on your account, depending on your bank or card issuer.

Return shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or a damaged/defective item.

Exchanges
We do not offer direct exchanges at this time. If your item is eligible, we recommend requesting a return and placing a new order.

Order issues
If you have any issues with your order, please contact us at info@magicyou.co and we will do our best to help.